This policy applies to online orders specifically.
WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with. Good news is that Elegance24seven Hair extensions come with a tester weft in the front compartment of the box, which you can take out to determine whether the color is a good match. If it isn't, please e-mail us at info@Elegance24seven.ca to initiate your exchange and we will be more than happy to assist you further.
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your set back for an exchange within 30 days, as long as it has not been opened, worn, or tampered with. You may take out the tester weft to check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.
2. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within 30 days of the date that you receive your hair extensions.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Elegance24seven Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
Please be advised that products that are returned to us and are not eligible for return will be sent back to you at your expense. Examples of said condition follows:
- Products Not Purchased From Elegance24Seven Hair
- Products that are returned without original packaging , accessories, etc.
- Products that exhibits physical damage, cut , altered, dyed, processed, etc
- Products returned after the allotted return period
- Products used or worn
- Products returned incomplete, missing part, pieces
- Products that are sold and labeled as clearance or final sale
- Products that are sold and labeled as buy one get one free
4. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOR?
Easy: e-mail us at info@Elegance24seven.ca and let us know your order #, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
5. MAY I EXCHANGE MY ELEGANCE24SEVEN HAIR EXTENSIONS WITHOUT CONTACTING YOU?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanged item after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. Canada orders take 2-7 business days to be delivered with standard free shipping, and US orders may take anywhere from 6-20 business days. For more shipping details, please click here.
7. WHY ARE Elegance24Seven HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
8. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. We always guarantee a response within 48 hours and will be happy to help you!
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We're here to help!